Get Support

Connect with our IT consultants in person, by phone, or online.

Service Status

Get Help 24/7

IT Service Desk

A central hub where you can view a catalog of Penn State IT services, request services, report issues, and get help.

Knowledge Base

Step-by-step instructions provide self-help for answers to common questions.

24/7 Chat

Start a chat with the IT Service Desk.

Phone

Call the IT Service Desk at 814-865-HELP (4357) for assistance.

Email

Send an email to the IT Service Desk at ITservicedesk@psu.edu with details about your issue.

Submit a Ticket

Use the “Get Help” form to submit a ticket about your problem.

IT Learning & Development

Providing technology tool training to the Penn State community. We bridge the gap between innovation and application, setting faculty, staff, and students up for technological success. From instructor-led sessions to a robust library of on-demand videos and documentation, ITLD offers solutions for all your training needs.

Tech Tutors

Technology tool assistance is available for all students online via Zoom, Sunday through Friday from 10 a.m. to 6 p.m. Tech Tutors can help you use Canvas, Office 365, Kaltura, Zoom, and more.

LinkedIn Learning

Visit LinkedIn Learning’s library of thousands of free, on-demand tutorials to enhance your coursework and build your resume.

IT Walk-ups

University Park

Visit the IT Service Desk in person at the following three locations:

Knowledge Commons Service Desk in the Pattee Library

Fall Semester Hours

Monday to Thursday: 10 a.m. – 10 p.m.

Friday: 10 a.m. – 6 p.m.

Saturday and Sunday: 12 p.m. – 6 p.m.

Hours and coverage may vary during Finals, Holidays, and Semester Breaks.

Spring Semester Hours

Monday to Thursday: 10 a.m. – 10 p.m.

Friday: 10 a.m. – 8 p.m.

Saturday and Sunday: 12 p.m. – 6 p.m.

Summer Semester Hours

Monday to Friday: 10 a.m. – 6 p.m.

Saturday and Sunday: Closed

Fall Semester Hours

Monday to Thursday: 2 p.m. – 8 p.m.

Friday: 2 p.m. – 6 p.m.

Saturday and Sunday: Closed

Hours and coverage may vary during Finals, Holidays, and Semester Breaks.

Spring Semester Hours

Monday to Thursday: 2 p.m. – 8 p.m.

Friday: 2 p.m. – 6 p.m.

Saturday and Sunday: closed

Findlay Commons and Pollock Commons
Summer Semester Hours

Pollock and Findlay Walk-ups are closed for Summer.
Please visit the Knowledge Commons location in the Pattee Library or reach out through our Phone, Chat, or Email support options.

Additional IT Walk-ups

While the IT Service Desk serves all locations, many of the colleges and campuses offer support for local users. Select your campus or college from the list to access the services and information available to you.

Campus IT Service Desks

Abington

Phone: 215-881-7675

Email: abit@psu.edu

Locations: Sutherland 218, Woodland Library

Altoona

Phone: 814-949-5356

Email:  AltoonaIT@psu.edu

Location: 234 Hawthorn Building

Beaver

Phone: 724-773-3566

Email: beaverIT@psu.edu

Berks

Phone: 610-396-6195

Email: bk-helpdesk@psu.edu

 

Brandywine

Phone: 610-892-1297

Email: bw-its@psu.edu

Location: Vairo Library, 128 Office Suite

Dickinson Law

Phone: 717-240-5008

Email: dickinsonlawIT@psu.edu

Location: Suite 010

DuBois

Phone: 814-375-4858

Email: DuBoisIT@psu.edu

Location: Swift Building, Room 248

Fayette, The Eberly Campus

Phone: 724-430-4163

Email: fenso@psu.edu

Location: Eberly Building, Room 107

Great Valley

Phone: 610-648-3230

Email: gvhelpdesk@psu.edu

Location: Main Building, ground floor

Greater Allegheny

Phone: 412-675-9498

Email: ga-helpdesk@psu.edu

Location: Crawford Building, lower level

Harrisburg

Phone: 717-948-6188

Location: Olmsted Building, E302

Submit a ticket to the Harrisburg Service Desk

Hazleton

Phone: 570-450-3456

Location: Butler, Room 116

Lehigh Valley

Phone: 610-285-5295

Email: lv-helpdesk@psu.edu

Milton S. Hershey Medical Center (College of Medicine)

Phone: 833-577-HELP (4357)

Email:  help@pennstatehealth.psu.edu

Mont Alto

Phone: 717-749-6300

Email: helpdesk@ma.psu.edu

New Kensington

Phone: 724-334-6081

Location: 044 Blissell Library and Computer Center Building

Submit a service ticket to the New Kensington Service Desk.

Pennsylvania College of Technology

Phone: 570-320-7329

Email: helpdesk@pct.edu

Locations: Student and Administrative Services Center, Room 2072

Submit a Student ticket
Submit an Employee ticket

Schuylkill

Phone: 570-385-6212

Email: slhelpdesk@psu.edu

Location: Classroom Building, bottom floor

Shenango

Phone: 724-983-2932

Email: shenangoIT@psu.edu

Location: Sharon Hall, Room 202

University Park

Phone: 814-865-HELP (4357)

Email: ITservicedesk@psu.edu

Wilkes-Barre

Phone: 570-675-9140

Email: wbitsupport@psu.edu
Location: Bell Center for Technology, Room 108

York

Phone: 717-771-4080

Location: Grumbacher, Room 106

College IT Help Desks

 Select your college from the list to access the services and information available to you.

College of Agricultural Sciences

Phone: 814-865-1229

Email: AgHelpdesk@psu.edu

College of Arts and Architecture

Phone: 814-865-2248

Email: aait-help@psu.edu

Bellisario College of Communications

Phone: 814-865-1233

Email: BellisarioIT@psu.edu

College of Earth and Mineral Sciences (EMS)

Phone: 814-865-1800

Email: helpdesk@ems.psu.edu

College of Education

Phone: 814-865-0626

Email: cetchelp@psu.edu

https://help.educ.psu.edu/

College of Engineering

Phone: 814-863-3741

Email: support@engr.psu.edu

College of Health and Human Development

Phone: 814-865-4636

Email: iss-helpdesk@psu.edu

College of Information Sciences and Technology

Phone: 814-863-8803

Email: helpdesk@ist.psu.edu

College of Liberal Arts

Phone: 814-865-3412

Email: lahelpdesk@psu.edu

Smeal College of Business

Phone: 814-865-0366

Email: itsupport@smeal.psu.edu

Dickinson School of Law

Phone: 717-240-5008

Email: DickinsonLawIT@psu.edu

Division of Undergraduate Studies

 

http://undergrad.psu.edu/itsupport/

Eberly College of Science

Phone: 814-863-2123

Email: helpdesk@science.psu.edu

Educational Equity (Grange Building)

Phone: 814-865-9868 (Emergency #)

Email: oopithelp@psu.edu

Huck Institute IT

Phone: 717-749-6300

Email: huckit@psu.edu

Penn State Law

Phone: 814-867-1526

Email: help@pennstatelaw.psu.edu

School of Nursing

Phone: 814-863-2220

Email: conhelpdesk@psu.edu

Schreyer Honors College

Email: shchelp@psu.edu

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