We're here to help!

Visit the Penn State Service Management Portal to

·      Request help through an online portal. Submit questions directly to the IT Service Desk online.
·      Check the status of your requests. Check the status of a question or issue.
·      Manage tickets for multiple services in one easy place. View or update all of your open Service Desk tickets online, anytime.
You can find instructions for using the portal, including important first time log in instructions, on the portal documentation page. If you have trouble with the portal, please contact itservicedesk@psu.edu


Log in to the Service Management Portal


Get Help by Phone

Call 814-865-HELP (4357) 24 hours a day, seven days a week, except on official University holidays.


Get Help in Person at University Park

Visit the Service Desk in 204 Wagner Building
Visit the Service Desk in W130 Pattee Library
Find the hours of availability and supported services


Get Help with Computer Labs and Technology Classrooms

See a map and hours of labs where consulting is available.


Get Help with Technology in the Residence Halls

Contact Penn State Housing's Residential Computing Program (RESCOM).


Discover these Useful Links for Additional Help

Change Password / Password Management
Change Personal Information
Request Web Space
Request PASS Quota Increase
Request Box Non-Person Account
Set E-mail Auto-Reply